Job Description
Logs and monitors application, card and/or terminal related concerns received from accounts daily.
Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.
Provides complete and timely reports and updates to accounts based on set deliverables of key support groups.
Prepares all required billing documentation to the Finance Department for all expenses and services rendered to account/s.
Requirements
A bachelor’s degree in information technology, Business Administration, Marketing, and other related fields.
At least 1-year work experience in performing executive and/or administrative functions.
Computer literate and knowledgeable in Basic Windows Applications.
Keen on minute details, flexible, systematic, and results oriented.
Good in written and verbal communication skills.
Ability to work well under pressure and with minimal supervision.